Gerry Morgan

I placed 2 separate orders through Amazon. You refunded the shipping cost for one order and shipped everything together. PLUS...You sent me Sunflower Cookies. Very cool!! I like you guys. Just wanted to say thanks!!!

JERRY ABOE

Hello,

I received the 6 Sno-brum's I ordered Wednesday and I just received the second package with the thank-you in it today.  I have to admit that I have NEVER received a gift for ordering anything before without it being an advertised gimmick.  This type of customer relations should make your company a lot of happy customers. 

This shows me that your company would like to have some future business from me.  I will visit your site and I would like a catalog if that is all possible to see if there may be anything else I may need.

Thank-you again
Have a very nice holiday

Kevin Bartus

Sirs,

I often tell people that if you are to maintain the right to complain when things go wrong, you should also be sure to compliment when they go right.

I placed my first order with your company admittedly based on price. You were less than the manufacturer on some car cleaner that is still expensive. The order arrived FAST, and packed right. A sturdy box, plenty of packing. And then your "extras". A personal note thanking me for the business, an air freshener, and cookies! All unexpected. I told my wife that "wow, I really feel good about doing business with these folks".

Thanks again for doing a great job!

Sincerely,
Steve Casey
Dallas, TX

We received one the other day with a subject of: One happy cookie-eating customer

To the staff of Sparkle (Vic in particular),

A little background first. I am the personal assistant to a former CEO and his wife. My job is to handle situations that they would rather not deal with, therefore, much of my time is spent listening to voice mail, waiting on hold, dealing with people who neither know their job nor their product. In other words, I am usual fed up and spent before the day even begins.

There is a reason for the intro. More often than not people at the other end of the phone line offer nothing but frustration. Imagine my surprise and delight to deal with Vic, a knowledgeable, affable, and very helpful human...in Kansas no less! My order, 2 garage floor covers and 1 for my new laundry area, was not a challenging request, but still Vic gave me the respect and time I have come to so revere.

In only a few short days the order was delivered to my door. And cookies! Did I mention cookies?! Ohmigod! I can hardly stop eating them and I've been on a low carb diet - "been on." I'm not much of a sweet eater and wasn't so impressed that I would get free cookies. I plan on ordering more and even some as holiday gifts.

It is wonderful to know that in today's hurried and computerized world that humans can and do make all the difference. I have and will recommend this company to others.

Thanks!

Carol J. Dorman
Santa Barbara, CA

I am so impressed!!!! I've ordered products from various sites for the last few years and yours was well packed and protected. A few of us on a Honda prelude website suggest places to order from, yours was on the list.. I compared, found this site to have the best prices with all of the products I needed in one place and found products I will be ordering in the future. The 'Thank You' card was a great touch especially since it has your business card in it (which is also a very good looking) along with the 2nd packing slip and the free air freshener and cookies. I haven't tried the cookies but I've read stuff on the net that they're delicious and addicting.

You guys are doing a fantastic job and I am certainly referring your website on a few I moderate for as well as just post on.

A very happy customer,
Irene Wood

Thanks Vic.....I got the order yesterday. everything ok. boy, you really
pack the products well. I've been plagued in the past with stuff that's sent
and winds up broken in the box.  Thanks for the cookies......I'll definitely
use Sparkle Auto in the future.

Thanks again,
Ken Z.

Vic,

Thank you for the prompt delivery of the BLT floor covering for the
garage floor - it looks great and just makes the whole area feel clean and
cheerful.  Also, thank you for the gifts - the cookies which are wonderful and the
auto safety kit and the car freshener. They are very much appreciated.  I thank you for a good purchasing experience with Sparkle and be assured
that as our friends see the product, we definitely will tell them about you.

Sincerely,
John S Millar

To Vic Freeman and staff,

Thanks very much for my recent order of the Mytee HP100. Your promptness was greatly appreciated. I received it all in excellent shape, no damage in shipping, and more than pleased. I will recommend you to anyone who is considering buying from Sparkle Auto. I have already spread the news around town and some are going to buy from you also. The great communication during the order and while in transit was exceptional. You carry a great selection of products that speak for themselves, but your superior customer service cannot be topped.

Thanks again,
Steve Jones
Asheville, NC

Thank you for the great service and quick shipping.

Tom Hinson
Atlanta, GA